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Understanding your role in the Pharmacy

Many clients will have an expectation of you having a good knowledge and understanding of the products you are selling in the pharmacy. At times this information is very basic and at times you may need to call upon the information you have learned and gathered in your role as a pharmacy counter assistant. You may also have to refer the client to the pharmacist for more qualified advice. They in turn might have to pass the client onto a specialist healthcare professional to get definitive advice and assistance. So, we all have a role to play, and in doing that, a client must feel that you are confident in your presentation of whatever advice you have to offer whether minimal or substantial.

If you have a basic understanding of how a product works, know its purpose, function and features, your client will be far more likely of making a purchase. Your presentation of information is very important. If you show a lack of understanding and knowledge, they will be more likely to think about things. Always remember that your clients are seeking good advice, that can be from you or it can be your referral to someone more senior if that’s required.

In this training module, we want to give you a basic understanding of the benefits and features of the first aid and woundCare products you sell. We also want to give you some basic background information as to why these products are needed and how they can help patients manage their needs.

We will cover the following topics in the First Aid and WoundCare training module

  • Types of Wounds one may encounter
  • Dressings you sell in the Pharmacy
  • Bleeding & Blood Loss
  • Medical Tapes Eye injuries

We want to show you how common first aid and WoundCare products, freely available to purchase in pharmacies, help patients manage their specific conditions.